# AI voice answering that keeps every call moving. Our 24/7, natural-sounding AI receptionist answers calls, books appointments, captures messages, flags urgent requests for a human, and follows the rules your team sets. ## Give callers an answer, even when your team is busy. A 24/7 AI receptionist can handle agreed routine requests, capture messages and pass useful context to your team. ## Bring your calls and follow-ups together. Choose AI call answering, message capture, cloud telephony or a management platform around your call flow. ## Handle healthcare calls with clear boundaries. Support appointment requests and practice information, with urgent calls directed to 999 or a human and no clinical advice. ## Give callers a clear route through busy queues. Use IVR, queueing, overflow and after-hours call flows to help callers reach the next step. ## Agree the rules before the first call. Understand the calls your team handles, define what the assistant can do and review the experience together. ## Company history Proudly serving the UK market since 2014. ## J-Voice services ### AI Receptionist Answer calls, help with routine requests and hand over with context. [Learn about AI Receptionist](/solutions/ai-receptionist/) ### AI Assistants Support routine follow-ups, reminders and information requests. [Learn about AI Assistants](/solutions/ai-assistants/) ### AI Message Capture Turn a missed call into a detailed, easier-to-follow report. [Learn about AI Message Capture](/solutions/ai-message-capture/) ### Call Centre Services Shape IVR, queueing, overflow and after-hours call flows. [Learn about Call Centre Services](/solutions/call-centre/) ### Management Platform Review recordings, transcripts, urgent items and reports. [Learn about Management Platform](/solutions/management-platform/) ## Cloud telephony ### Cloud telephony overview Understand your business phone system, internet calls and phone menus. [Learn about Cloud telephony overview](/solutions/voip-cloud-telephony/) ### Cloud PBX Choose which phones ring, who answers next and what happens after hours. [Learn about Cloud PBX](/solutions/cloud-pbx/) ### Cloud IVR Give callers a clear “press 1” route to the right team. [Learn about Cloud IVR](/solutions/cloud-ivr/) ### VoIP trunking Connect your existing phone system to calls over the internet. [Learn about VoIP trunking](/solutions/voip-trunking/) ### Business numbers Choose local, freephone, national or premium numbers and keep your existing one. [Learn about Business numbers](/solutions/business-numbers/) ### Number portal Search number areas, compare options and send an order request for confirmation. [Learn about Number portal](/numbers/) ### Voicemail, recording & transcription Send voicemails to your team and search call recordings and transcripts. [Learn about Voicemail, recording & transcription](/solutions/voicemail-recording-transcription/) ## Example call conversations ## Healthcare ### Reschedule an appointment - 0:00 **J-Voice AI:** Good morning, Riverside Practice. How can I help today? - 0:04 **Caller:** Could I move my appointment to Tuesday afternoon? - 0:09 **J-Voice AI:** I can book Tuesday at 2 pm and send you an SMS confirmation. - 0:14 **Caller:** That works for me, thank you. ### Repeat prescription request - 0:00 **J-Voice AI:** Riverside Practice. What would you like the team to help with? - 0:04 **Caller:** I need to request a repeat prescription. - 0:09 **J-Voice AI:** I’ll capture your request and pass it to the practice team. I can’t provide clinical advice. - 0:16 **Caller:** Please ask them to contact me if they need any more details. ### Chest pain: emergency handover - 0:00 **J-Voice AI:** Riverside Practice. How can I help? - 0:04 **Caller:** I have chest pain and need to speak to someone. - 0:09 **J-Voice AI:** For an emergency, call 999 now. I can connect you to a person immediately. I cannot give medical advice. ## Dental ### Routine appointment - 0:00 **J-Voice AI:** Thank you for calling Harbour Dental. What can I help with? - 0:04 **Caller:** I’d like to arrange a check-up next month. - 0:09 **J-Voice AI:** I can note your preferred days for the practice team to confirm. - 0:14 **Caller:** Tuesday mornings are usually best. ### Change an appointment - 0:00 **J-Voice AI:** Harbour Dental. How can I help today? - 0:04 **Caller:** I need to move my appointment this Friday. - 0:09 **J-Voice AI:** I’ll capture a suitable time and ask the team to confirm the change. - 0:14 **Caller:** Could they call me back this afternoon? ## Home services & trades ### Repair callback - 0:00 **J-Voice AI:** You’ve reached North Street Repairs. What can we help with? - 0:04 **Caller:** There’s a leak under my kitchen sink. - 0:08 **J-Voice AI:** I can take your address and a good time for the team to call you back. - 0:14 **Caller:** I’m at 12 Example Road and free after three. ### Existing job update - 0:00 **J-Voice AI:** North Street Repairs. How can I help? - 0:04 **Caller:** I’m calling to check when my boiler service is booked. - 0:10 **J-Voice AI:** I’ll record your job reference and ask the team to confirm the appointment. - 0:15 **Caller:** The reference is 2048. Thank you. ## Property & lettings ### Arrange a viewing - 0:00 **J-Voice AI:** Thank you for calling Oak Lane Lettings. What are you looking for? - 0:04 **Caller:** I’d like to view the flat on Example Street. - 0:09 **J-Voice AI:** I can note your preferred days and pass your enquiry to the lettings team. - 0:14 **Caller:** Thursday after work would suit me. ### Report a maintenance issue - 0:00 **J-Voice AI:** Oak Lane Lettings. How can we help today? - 0:04 **Caller:** The heating in my flat has stopped working. - 0:09 **J-Voice AI:** I’ll take your address and pass the maintenance request to the property team. - 0:14 **Caller:** It’s flat 2, 12 Example Street. ## Legal & professional services ### New service enquiry - 0:00 **J-Voice AI:** You’ve reached Example Legal. What can I help you with? - 0:04 **Caller:** I’d like to speak with someone about a lease. - 0:09 **J-Voice AI:** I can capture your contact details and ask the right team to call you back. - 0:14 **Caller:** Please call me tomorrow morning. ### Request a return call - 0:00 **J-Voice AI:** Example Legal. How can I direct your call? - 0:04 **Caller:** I have a question about a meeting next week. - 0:09 **J-Voice AI:** I’ll record your name and matter reference for the team to follow up. - 0:14 **Caller:** My reference is 4512. I’m available after lunch. ## Hospitality ### Table booking enquiry - 0:00 **J-Voice AI:** Good afternoon, The Harbour Kitchen. How can I help? - 0:04 **Caller:** Do you have a table for four on Saturday? - 0:09 **J-Voice AI:** I can take your preferred time and contact details for the bookings team. - 0:14 **Caller:** Seven o’clock would be ideal. ### Opening hours and directions - 0:00 **J-Voice AI:** The Harbour Kitchen. What would you like to know? - 0:04 **Caller:** What time do you close on Sunday? - 0:08 **J-Voice AI:** We close at 8 pm on Sunday. Would you like directions as well? - 0:14 **Caller:** No, that’s all I needed. Thank you. ## Automotive ### Service appointment request - 0:00 **J-Voice AI:** Westfield Motors. How can I help today? - 0:04 **Caller:** I’d like to book my car in for a service. - 0:09 **J-Voice AI:** I can note the registration and a preferred day for the service team. - 0:15 **Caller:** The registration is AB12 CDE. Thursday would suit me. ### Repair status callback - 0:00 **J-Voice AI:** Westfield Motors. What would you like the team to help with? - 0:05 **Caller:** I’m checking on a repair I left with you yesterday. - 0:10 **J-Voice AI:** I can take your name and vehicle details for a callback from the service team. - 0:16 **Caller:** Please ask them to call me this afternoon. ## Hair, beauty & wellness ### Move an appointment - 0:00 **J-Voice AI:** Willow Studio. How can I help? - 0:04 **Caller:** Could I move my appointment to next week? - 0:09 **J-Voice AI:** I can note your preferred days and ask the team to confirm an available time. - 0:15 **Caller:** Tuesday afternoon would be best. ### Service information - 0:00 **J-Voice AI:** Willow Studio. What would you like to know? - 0:04 **Caller:** Do you offer an appointment on Saturday mornings? - 0:10 **J-Voice AI:** I can share the opening hours listed by the studio or ask the team to call you back. - 0:17 **Caller:** Please ask them to call me about availability. ## Education ### Term dates enquiry - 0:00 **J-Voice AI:** Riverside School office. How can I help? - 0:04 **Caller:** Could you tell me when the autumn term starts? - 0:09 **J-Voice AI:** I can share the published term dates or connect you with the school office. - 0:14 **Caller:** The dates are all I need, thank you. ### Request a call from the office - 0:00 **J-Voice AI:** Riverside School office. What would you like help with? - 0:05 **Caller:** I have a question about the admissions form. - 0:10 **J-Voice AI:** I can take your name and a suitable time for the admissions team to call. - 0:16 **Caller:** Please call me after three today. ## Financial services & insurance ### Policy callback request - 0:00 **J-Voice AI:** Northstar Insurance. How can I direct your call? - 0:04 **Caller:** I have a question about my existing policy. - 0:10 **J-Voice AI:** I can capture a callback request for the policy team. They will follow your usual checks. - 0:17 **Caller:** Please ask them to call me tomorrow morning. ### General service enquiry - 0:00 **J-Voice AI:** Northstar Insurance. What would you like to know? - 0:04 **Caller:** I’d like some information about your home insurance. - 0:10 **J-Voice AI:** I can share the approved product information or arrange a call with an adviser. - 0:16 **Caller:** Please arrange a call with an adviser. ## AI Message Capture example report Caller: Jamie Taylor · 07700 900123 Reason: Appointment request Caller would like to move an appointment and prefers an afternoon next week. Urgency note: No emergency described. Please confirm an available appointment with the caller. ## Sectors ### Healthcare Give callers a clear next step, even during the morning rush. Example call: A caller asks to rearrange an appointment and checks practice opening hours. ### Dental Make appointment requests easier to manage. Example call: A caller asks to move a routine appointment and confirms a preferred time. ### Legal & professional services Capture the reason for an enquiry before it reaches your team. Example call: A new caller explains which service they need and asks for a return call. ### Home services & trades Keep job details together when your team is out on site. Example call: A caller describes a repair request and shares a suitable callback time. ### Property & lettings Help callers share the detail behind a property enquiry. Example call: A prospective tenant asks about a viewing and leaves availability. ### Automotive Route booking and service questions to a clear next step. Example call: A driver asks to arrange a service and provides their preferred day. ### Hospitality Handle common booking questions with a welcoming first response. Example call: A guest asks about a booking and checks the arrival time. ### Hair, beauty & wellness Make it easier to request or change an appointment. Example call: A client asks to move an appointment to another day. ### Education Give families a helpful route for everyday enquiries. Example call: A parent asks about term dates and requests a call from the office. ### Financial services & insurance Capture the purpose of a call before a conversation is returned. Example call: A customer asks about an existing policy and requests a callback. ## Frequently asked questions ### What can the AI Receptionist help with? It can answer inbound calls, book, reschedule and cancel appointments, capture caller details, answer FAQs from approved information and send SMS confirmations within the rules you set. ### Can a caller speak to a person? Yes. The assistant can hand over to a human with the caller’s details and the conversation context. ### Does the assistant give medical advice? No. It does not give medical advice or perform clinical triage. Healthcare practices define its rules, and emergency callers are directed to 999 or transferred to a human immediately. ### What is AI Message Capture? It is a conversational alternative to voicemail. The caller explains what they need and the team receives caller details, the reason, a short summary, a full transcript and notes that flag urgent messages. ### Does J-Voice replace our phone system? J-Voice offers AI call handling alongside VoIP and cloud telephony options. The right setup depends on your existing service and requirements. ### How do we get started? Start with a conversation about your call types, rules and handovers. The team can then discuss a suitable demonstration.