# Make every dental call easier to follow.

Help callers with routine appointment requests and approved practice information, while passing clinical or sensitive questions to your team.

## Calls this team may receive
- New-patient and routine appointment requests.
- Rescheduling or cancelling an existing appointment.
- Practice hours, location and approved service information.
- Requests for a member of the dental team to call back.
- Administrative questions about a planned visit.

## Example conversations
### Routine appointment
- 0:00 **J-Voice AI:** Thank you for calling Harbour Dental. What can I help with?
- 0:04 **Caller:** I’d like to arrange a check-up next month.
- 0:09 **J-Voice AI:** I can note your preferred days for the practice team to confirm.
- 0:14 **Caller:** Tuesday mornings are usually best.
### Change an appointment
- 0:00 **J-Voice AI:** Harbour Dental. How can I help today?
- 0:04 **Caller:** I need to move my appointment this Friday.
- 0:09 **J-Voice AI:** I’ll capture a suitable time and ask the team to confirm the change.
- 0:14 **Caller:** Could they call me back this afternoon?
## Frequently asked questions
### Can it answer questions about dental treatment?
It can share information the practice has approved, but treatment and clinical questions should be passed to a qualified member of the team.

### Can callers ask to change an appointment?
Yes. The assistant can capture a rescheduling or cancellation request and follow the practice’s agreed booking process.

### What if the practice needs to confirm a request?
The caller can be offered a handover or the request can be recorded with their preferred contact details for the practice team.