# Never miss a patient call again.

Support appointment requests and administrative messages with clear boundaries. Emergencies go to 999 or a person; no clinical advice is given.

## Calls this team may receive
- Appointment booking, rescheduling and cancellation requests.
- Practice opening hours, location and approved service information.
- New-patient and administrative enquiries.
- Repeat-prescription requests passed to the practice team.
- Urgent messages flagged for staff review.
- Out-of-hours routing based on practice-defined rules.

## Example conversations
### Reschedule an appointment
- 0:00 **J-Voice AI:** Good morning, Riverside Practice. How can I help today?
- 0:04 **Caller:** Could I move my appointment to Tuesday afternoon?
- 0:09 **J-Voice AI:** I can book Tuesday at 2 pm and send you an SMS confirmation.
- 0:14 **Caller:** That works for me, thank you.
### Repeat prescription request
- 0:00 **J-Voice AI:** Riverside Practice. What would you like the team to help with?
- 0:04 **Caller:** I need to request a repeat prescription.
- 0:09 **J-Voice AI:** I’ll capture your request and pass it to the practice team. I can’t provide clinical advice.
- 0:16 **Caller:** Please ask them to contact me if they need any more details.
### Chest pain: emergency handover
- 0:00 **J-Voice AI:** Riverside Practice. How can I help?
- 0:04 **Caller:** I have chest pain and need to speak to someone.
- 0:09 **J-Voice AI:** For an emergency, call 999 now. I can connect you to a person immediately. I cannot give medical advice.
## Frequently asked questions
### Can the assistant give medical advice?
No. It does not provide clinical advice or perform clinical triage. It follows practice-defined rules and directs callers describing an emergency to call 999 or to a person.

### What happens when a caller needs a member of staff?
The call can be handed to a person, or the caller’s details and reason for calling can be captured for the practice team to follow up.

### Can it help with appointment requests?
It can support booking, rescheduling and cancellation requests within the practice’s agreed process and connected systems.