# Keep job enquiries moving while your team is out.

Give callers a useful first response, capture the job details and a suitable callback time, then pass the request to your team.

## Calls this team may receive
- New repair, installation and maintenance enquiries.
- Quote requests and the details needed for a follow-up.
- Existing job updates and appointment questions.
- Service-area and opening-hours information.
- Callback requests while engineers or tradespeople are on site.

## Example conversations
### Repair callback
- 0:00 **J-Voice AI:** You’ve reached North Street Repairs. What can we help with?
- 0:04 **Caller:** There’s a leak under my kitchen sink.
- 0:08 **J-Voice AI:** I can take your address and a good time for the team to call you back.
- 0:14 **Caller:** I’m at 12 Example Road and free after three.
### Existing job update
- 0:00 **J-Voice AI:** North Street Repairs. How can I help?
- 0:04 **Caller:** I’m calling to check when my boiler service is booked.
- 0:10 **J-Voice AI:** I’ll record your job reference and ask the team to confirm the appointment.
- 0:15 **Caller:** The reference is 2048. Thank you.
## Frequently asked questions
### Can callers explain a job in their own words?
Yes. The call flow can collect a description, location and preferred callback time for your team to review.

### Can it book a visit?
It can capture a booking request or use an agreed connected scheduling process. The exact options depend on your setup.

### What happens when the team is busy?
Callers can leave a structured message or follow an agreed overflow route so your team has context for the next step.