# Cloud IVR (automated phone menus)

A phone menu that says “Press 1 for appointments, press 2 for billing” helps callers choose where their call should go (interactive voice response, or IVR).

## A dental practice menu

For example: press 1 for new patients, 2 for existing appointments, 3 for billing or 0 for reception. Outside opening hours, callers can hear a message and leave voicemail.

## Keep the choices clear

We can plan the menu around your callers, your team and your opening times, then agree where each choice leads.

## Want callers to speak instead?

The AI Receptionist is the speech-aware upgrade: callers explain what they need in their own words, rather than pressing a number.

## Frequently asked questions
### Can callers reach reception from the menu?
Yes. The menu can include a reception option, such as pressing 0, and routes can be agreed with your team.

### What happens after hours?
The menu can play an out-of-hours message and offer voicemail or another agreed route.