# Cloud voicemail, call recording and AI call transcription

Keep messages and call notes easier to review, whether your team is away from the desk or looking back at a previous conversation.

## Receive voicemail where your team works

Send a voicemail notification or message to a team email inbox or app, so colleagues can review it without returning to a desk phone.

## Review recordings with care

Call recordings can help with training and resolving disputes. Recordings are stored in the UK, and callers should be told when calls are recorded.

## Find a detail without replaying every call

AI call transcription turns conversations into searchable text and summaries. For example, a manager can search last week’s calls for “refund” to find relevant conversations.

## Frequently asked questions
### Can voicemail reach an email inbox?
Voicemail can be sent to a team email inbox or app, depending on the setup you agree.

### Can recordings be used for training?
Call recordings can support training and dispute reviews. Callers should be told when calls are recorded.