AI Receptionist
Answer calls, help with routine requests and hand over with context.
Explore AI ReceptionistProudly serving the UK market since 2014
AI voice answering that keeps every call moving.
Our 24/7, natural-sounding AI receptionist answers calls, books appointments, captures messages, flags urgent requests for a human, and follows the rules your team sets.
Live call00:18
Incoming callerConnected to J-Voice
Caller · 00:12
“Could I book for next week?”
2014Proudly serving the UK market since 2014
24/7 call answering
Human handovers when needed
GDPR compliant
Data stored strictly within the UK
Fully redundant infrastructure, built for reliability, so your calls keep flowing even if a component fails.
The small moments add up
Capture what callers need when your team is busy.
When the team is busy, callers may meet a long wait or a voicemail prompt. A helpful first response can capture what they need and make the next step clearer.
Every call has a reason.Make it easier to hear what matters.
Made for everyday moments
Choose the support your callers need.
Start with one service or bring the pieces together around your call flow.
AI Assistants
Support routine follow-ups, reminders and information requests.
Explore AI AssistantsAI Message Capture
Turn a missed call into a detailed, easier-to-follow report.
Explore AI Message CaptureCall Centre Services
Shape IVR, queueing, overflow and after-hours call flows.
Explore Call Centre ServicesManagement Platform
Review recordings, transcripts, urgent items and reports.
Explore Management PlatformMade for everyday moments
Cloud telephony, made clear.
Understand the phone system, numbers and call options your team can use.
Cloud telephony overview
Understand your business phone system, internet calls and phone menus.
Explore Cloud telephony overviewCloud PBX
Choose which phones ring, who answers next and what happens after hours.
Explore Cloud PBXCloud IVR
Give callers a clear “press 1” route to the right team.
Explore Cloud IVRVoIP trunking
Connect your existing phone system to calls over the internet.
Explore VoIP trunkingBusiness numbers
Choose local, freephone, national or premium numbers and keep your existing one.
Explore Business numbersNumber portal
Search number areas, compare options and send an order request for confirmation.
Explore Number portalVoicemail, recording & transcription
Send voicemails to your team and search call recordings and transcripts.
Explore Voicemail, recording & transcriptionOne business number, your choice of device
Answer calls anywhere.
Choose where calls ring so your team can answer from the devices it already uses.
Desk phone
Reception answers on its usual handset.
Mobile
The duty manager takes the next ring.
PC/Mac app
A colleague answers from their computer.
Phone app
Take a call while moving around the building.
Microsoft Teams
Answer through your work Teams account.
Integrations
Works with the software you already use.
J-Voice can integrate with any CRM, booking or management system, so call details, bookings and messages land where your team already works. Popular examples include Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Calendly and Microsoft Bookings. Using something else? We'll connect to it.
Product names and logos are trademarks of their respective owners. Listing does not imply endorsement.
SalesforceHubSpot
Freshsales
Zendesk Sell
InsightlyCalendly
Microsoft Bookings
Outlook Calendar
Cliniko
ClioXero
Jobber
ZendeskFreshdeskIntercom
Microsoft TeamsHear a more helpful hello
Hear an example of J-Voice answering calls.
Explore example conversations. Every transcript is available here, whether or not you play it.
Illustrative conversation
Example script · not a recordingHealthcare calls
Illustrative scriptChoose an example conversation
Example call
Reschedule an appointment
Good morning, Riverside Practice. How can I help today?
Could I move my appointment to Tuesday afternoon?
I can book Tuesday at 2 pm and send you an SMS confirmation.
That works for me, thank you.
Transcript ready
Example call
Repeat prescription request
Riverside Practice. What would you like the team to help with?
I need to request a repeat prescription.
I’ll capture your request and pass it to the practice team. I can’t provide clinical advice.
Please ask them to contact me if they need any more details.
Transcript ready
Example call
Chest pain: emergency handover
Riverside Practice. How can I help?
I have chest pain and need to speak to someone.
For an emergency, call 999 now. I can connect you to a person immediately. I cannot give medical advice.
Transcript ready
Dental calls
Illustrative scriptChoose an example conversation
Example call
Routine appointment
Thank you for calling Harbour Dental. What can I help with?
I’d like to arrange a check-up next month.
I can note your preferred days for the practice team to confirm.
Tuesday mornings are usually best.
Transcript ready
Example call
Change an appointment
Harbour Dental. How can I help today?
I need to move my appointment this Friday.
I’ll capture a suitable time and ask the team to confirm the change.
Could they call me back this afternoon?
Transcript ready
Home services & trades calls
Illustrative scriptChoose an example conversation
Example call
Repair callback
You’ve reached North Street Repairs. What can we help with?
There’s a leak under my kitchen sink.
I can take your address and a good time for the team to call you back.
I’m at 12 Example Road and free after three.
Transcript ready
Example call
Existing job update
North Street Repairs. How can I help?
I’m calling to check when my boiler service is booked.
I’ll record your job reference and ask the team to confirm the appointment.
The reference is 2048. Thank you.
Transcript ready
Property & lettings calls
Illustrative scriptChoose an example conversation
Example call
Arrange a viewing
Thank you for calling Oak Lane Lettings. What are you looking for?
I’d like to view the flat on Example Street.
I can note your preferred days and pass your enquiry to the lettings team.
Thursday after work would suit me.
Transcript ready
Example call
Report a maintenance issue
Oak Lane Lettings. How can we help today?
The heating in my flat has stopped working.
I’ll take your address and pass the maintenance request to the property team.
It’s flat 2, 12 Example Street.
Transcript ready
Legal & professional services calls
Illustrative scriptChoose an example conversation
Example call
New service enquiry
You’ve reached Example Legal. What can I help you with?
I’d like to speak with someone about a lease.
I can capture your contact details and ask the right team to call you back.
Please call me tomorrow morning.
Transcript ready
Example call
Request a return call
Example Legal. How can I direct your call?
I have a question about a meeting next week.
I’ll record your name and matter reference for the team to follow up.
My reference is 4512. I’m available after lunch.
Transcript ready
Hospitality calls
Illustrative scriptChoose an example conversation
Example call
Table booking enquiry
Good afternoon, The Harbour Kitchen. How can I help?
Do you have a table for four on Saturday?
I can take your preferred time and contact details for the bookings team.
Seven o’clock would be ideal.
Transcript ready
Example call
Opening hours and directions
The Harbour Kitchen. What would you like to know?
What time do you close on Sunday?
We close at 8 pm on Sunday. Would you like directions as well?
No, that’s all I needed. Thank you.
Transcript ready
Automotive calls
Illustrative scriptChoose an example conversation
Example call
Service appointment request
Westfield Motors. How can I help today?
I’d like to book my car in for a service.
I can note the registration and a preferred day for the service team.
The registration is AB12 CDE. Thursday would suit me.
Transcript ready
Example call
Repair status callback
Westfield Motors. What would you like the team to help with?
I’m checking on a repair I left with you yesterday.
I can take your name and vehicle details for a callback from the service team.
Please ask them to call me this afternoon.
Transcript ready
Hair, beauty & wellness calls
Illustrative scriptChoose an example conversation
Example call
Move an appointment
Willow Studio. How can I help?
Could I move my appointment to next week?
I can note your preferred days and ask the team to confirm an available time.
Tuesday afternoon would be best.
Transcript ready
Example call
Service information
Willow Studio. What would you like to know?
Do you offer an appointment on Saturday mornings?
I can share the opening hours listed by the studio or ask the team to call you back.
Please ask them to call me about availability.
Transcript ready
Education calls
Illustrative scriptChoose an example conversation
Example call
Term dates enquiry
Riverside School office. How can I help?
Could you tell me when the autumn term starts?
I can share the published term dates or connect you with the school office.
The dates are all I need, thank you.
Transcript ready
Example call
Request a call from the office
Riverside School office. What would you like help with?
I have a question about the admissions form.
I can take your name and a suitable time for the admissions team to call.
Please call me after three today.
Transcript ready
Financial services & insurance calls
Illustrative scriptChoose an example conversation
Example call
Policy callback request
Northstar Insurance. How can I direct your call?
I have a question about my existing policy.
I can capture a callback request for the policy team. They will follow your usual checks.
Please ask them to call me tomorrow morning.
Transcript ready
Example call
General service enquiry
Northstar Insurance. What would you like to know?
I’d like some information about your home insurance.
I can share the approved product information or arrange a call with an adviser.
Please arrange a call with an adviser.
Transcript ready
A useful alternative to voicemail
Give every missed call a clearer next step.
AI Message Capture has a short conversation with the caller, then gives your team the detail to follow up.
Traditional voicemail
“Leave a message after the tone.”
- Callers decide what details to leave.
- Important context can be easy to miss.
- Urgent messages may be hard to spot.
AI Message Capture
Needs reviewNew message report
Short summary
Caller would like to move an appointment and prefers an afternoon next week.
Transcript excerpt
J-Voice AI: Thank you for calling. How can I help today?
Caller: I need to move my appointment, please.
J-Voice AI: I can take your preferred days and pass this to the practice team.
Caller: An afternoon next week would be best.
Team noteNo emergency described. Please confirm an available appointment with the caller.
A clearer view for your team
Call details, all in one place.
Review recordings, transcripts, urgent messages and reports in a dedicated management platform.
Your Practice · call management
1 Calls in one view2 Quick search and filters3 Reports for review
Room for the details
Know what happened, and what needs attention.
Bring the useful context of a conversation together for the people who need to follow up.
- Listen to call recordings
- Read transcripts and call summaries
- Find urgent items and message reports
- Manage users and permissions
Illustrative example with synthetic data
For healthcare teams
Help callers reach the right person and next step.
Support appointment requests, practice information and out-of-hours messages with clear boundaries and a human handover when it matters.
Explore healthcareDifferent work. Thoughtful calls.
Explore the calls J-Voice can answer in your sector.
Choose a sector to see an example call and the detail your team can receive.
Healthcare
Give callers a clear next step, even during the morning rush.
Example call
Explore Healthcare
A caller asks to rearrange an appointment and checks practice opening hours.
Dental
Make appointment requests easier to manage.
Example call
Explore Dental
A caller asks to move a routine appointment and confirms a preferred time.
Legal & professional services
Capture the reason for an enquiry before it reaches your team.
Example call
Explore Legal & professional services
A new caller explains which service they need and asks for a return call.
Home services & trades
Keep job details together when your team is out on site.
Example call
Explore Home services & trades
A caller describes a repair request and shares a suitable callback time.
Property & lettings
Help callers share the detail behind a property enquiry.
Example call
Explore Property & lettings
A prospective tenant asks about a viewing and leaves availability.
Automotive
Route booking and service questions to a clear next step.
Example call
Explore Automotive
A driver asks to arrange a service and provides their preferred day.
Hospitality
Handle common booking questions with a welcoming first response.
Example call
Explore Hospitality
A guest asks about a booking and checks the arrival time.
Hair, beauty & wellness
Make it easier to request or change an appointment.
Example call
Explore Hair, beauty & wellness
A client asks to move an appointment to another day.
Education
Give families a helpful route for everyday enquiries.
Example call
Explore Education
A parent asks about term dates and requests a call from the office.
Financial services & insurance
Capture the purpose of a call before a conversation is returned.
Example call
Explore Financial services & insurance
A customer asks about an existing policy and requests a callback.
Call routingQueue · overflow · human handover
For busy call centres
Give callers a clearer route through the queue.
Speech-aware IVR, intelligent queueing, overflow and after-hours support can give callers a clear route through your call centre.
Explore call centre servicesA simple place to start
Agree how calls move from the first answer to team handover.
- 01
Understand your calls
Talk through the requests your team handles, the busy moments and the outcomes callers need.
- 02
Agree the rules
Set what an assistant can help with, what information it uses and when a person should take over.
- 03
Review and refine
Listen to calls, review transcripts and make adjustments with your team.
A little more clarity
Good questions, clear answers
Still have a question? We’re happy to talk it through.
Ask our teamWhat can the AI Receptionist help with?
It can answer inbound calls, book, reschedule and cancel appointments, capture caller details, answer FAQs from approved information and send SMS confirmations within the rules you set.
Can a caller speak to a person?
Yes. The assistant can hand over to a human with the caller’s details and the conversation context.
Does the assistant give medical advice?
No. It does not give medical advice or perform clinical triage. Healthcare practices define its rules, and emergency callers are directed to 999 or transferred to a human immediately.
What is AI Message Capture?
It is a conversational alternative to voicemail. The caller explains what they need and the team receives caller details, the reason, a short summary, a full transcript and notes that flag urgent messages.
Does J-Voice replace our phone system?
J-Voice offers AI call handling alongside VoIP and cloud telephony options. The right setup depends on your existing service and requirements.
How do we get started?
Start with a conversation about your call types, rules and handovers. The team can then discuss a suitable demonstration.
A good conversation starts here
Let’s make the next call feel clearer.
Tell us what your callers need and we can explore a suitable way forward.