Cloud telephony · Phone menus
A phone menu that says “Press 1 for appointments, press 2 for billing” helps callers choose where their call should go (interactive voice response, or IVR).
For example: press 1 for new patients, 2 for existing appointments, 3 for billing or 0 for reception. Outside opening hours, callers can hear a message and leave voicemail.
We can plan the menu around your callers, your team and your opening times, then agree where each choice leads.
The AI Receptionist is the speech-aware upgrade: callers explain what they need in their own words, rather than pressing a number.
A dental practice example
Callers choose new patients, existing appointments, billing or reception, with an out-of-hours message and voicemail.
The menu options and destinations are agreed with your practice.
A speech-aware option
Explore the AI Receptionist when callers should be able to speak instead of pressing a menu option.
Integrations
Explore integration examples relevant to this service.
A little more clarity
Still have a question? We’re happy to talk it through.
Ask our teamYes. The menu can include a reception option, such as pressing 0, and routes can be agreed with your team.
The menu can play an out-of-hours message and offer voicemail or another agreed route.
A good conversation starts here
Tell us what your callers need and we can explore a suitable way forward.