Cloud telephony
A business phone system that runs online can connect desk phones, mobiles, computer apps and Microsoft Teams. Here is what the main parts do in plain English.
A business phone system (PBX) decides which phones ring, who picks up next and what happens after hours. For example, reception can ring first, then the duty manager’s mobile.
Phone calls over your internet connection instead of old copper lines (VoIP). For example, a colleague can answer a work call on a desk phone or an app.
A phone menu that says “Press 1 for appointments” and sends callers to the right place (interactive voice response, or IVR).
Opening-hours routing
Time-of-day rules route open and closed calls to the agreed teams and devices.
The schedule and destinations are configured around your organisation.
The basics, in everyday language
Your business phone system decides which phones ring and who answers next.
For example: Reception rings first, then the duty manager’s mobile.
Phone calls travel over your internet connection instead of old copper lines.
For example: Answer a work call on a desk phone or an app.
A phone menu gives callers a simple “press 1” choice.
For example: Press 1 for appointments, or 0 for reception.
Made for everyday moments
Start with the phone system, number or call feature that matches what your team needs.
Choose which phones ring, who answers next and what happens after hours.
Explore Cloud PBXGive callers a clear “press 1” route to the right team.
Explore Cloud IVRConnect your existing phone system to calls over the internet.
Explore VoIP trunkingChoose local, freephone, national or premium numbers and keep your existing one.
Explore Business numbersSearch number areas, compare options and send an order request for confirmation.
Explore Number portalSend voicemails to your team and search call recordings and transcripts.
Explore Voicemail, recording & transcriptionOne business number, your choice of device
Choose where calls ring so your team can answer from the devices it already uses.
Reception answers on its usual handset.
The duty manager takes the next ring.
A colleague answers from their computer.
Take a call while moving around the building.
Answer through your work Teams account.
Integrations
Explore integration examples relevant to this service.
Microsoft TeamsGoogle Calendar
Outlook CalendarA little more clarity
Still have a question? We’re happy to talk it through.
Ask our teamNot always. We can discuss the handsets and phone system you already use, along with the options for calls over the internet.
Calls can be set up for desk phones, mobile phones, a PC/Mac app, a phone app and Microsoft Teams.
A good conversation starts here
Tell us what your callers need and we can explore a suitable way forward.